Friday, 21 May 2010
Excuse me, may I speak with the Manager?
I'm not one to moan but sometimes, the smallest things can really grate on my nerves! Most of all I hate bad customer service. I always complain when things don't meet the standards I have paid for. I'm never rude (I've worked in customer service and rudeness doesn't work), but I do try to be confident, articulate and just a little intimidating (in the nicest possible way, of course!).
However, since the invent of email, complaining, commenting and sometimes even complimenting has become easier to do and so I do it quite a bit more.
Last week, I bought a multipack of Walkers crisps for the lads lunches. I used to by Asda's own brand but found that at least a quarter of the packs I'd bought, an inner pack had been caught up when the outer pack was sealed and so when I opened the outer pack, the inner pack opened and because I wasn't using them straight away, but storing them, that pack was left to go stale and never used (still with me?). So last week THE SAME THING HAPPENED WITH THE WALKERS PACK! Now I know it's not the end of the world, but as I said above, the smallest things....
And so, this is the complaint I emailed to Walkers this evening... I'm hopefully my sarcasm will mean free crisps for the rest of the year! Or at least, a replacement 6-pack...
"was disappointed to find, when i opened the multipack, that one of the inner packs had become sealed with the outer pack and so opened also. as i use the crisps for lunches, this meant that one bag was useless.. left alone and abandoned in the kitchen cupboard, left to go stale yet loathe to be trashed. it sits there still, while all of the other five have been enjoyed and had a worthwhile existence. i keep it to remind me that you don't always get what you pay for. walkers make a sandwich great you say? what goes well with stale walkers then... mouldy cheese? rotting ham?? i wonder if gary lineker would approve...."